How we collect, use and protect your personal information.
When you submit a booking enquiry through our website, we collect the information you provide: your name, phone number, email address, property address, the type of service you're interested in, and any additional details you choose to include in your message.
We use your information solely to contact you about your enquiry and to arrange pest control services if you choose to proceed. We do not use your information for marketing purposes without your consent.
We do not sell, rent, or share your personal information with third parties, except where required by law or where necessary to provide the services you have requested.
Your booking enquiry is stored securely in our booking system. Access to booking records is restricted to authorised administrators only. We retain booking records for as long as necessary to provide our services and meet our legal obligations.
Our website includes a chat assistant that can answer general questions about our services. The assistant uses only verified business information and does not store your conversation. It does not require you to sign in or create an account.
You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights, please contact us using the details below.
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
This privacy policy was last updated on 7 October 2026.